Shipping policy

Where we ship

We currently ship to addresses in the contiguous United States (the 48 states). Shipping to Alaska, Hawaii, and U.S. territories may not be available or may use different rates shown at checkout.

Shipping cost

Orders of $39 or more (product subtotal after discounts, before tax and shipping) ship free within the contiguous US.

Orders under $39 ship for a flat rate of $4.99 within the contiguous US. The shipping cost is shown at checkout before you pay.

Processing time

Orders are packed and shipped by us within 1–3 business days (Monday–Friday, excluding US holidays).

Delivery time

We ship with USPS. After your order ships, delivery usually takes 3–7 business days. Delivery times are estimates, and carrier delays can happen.

Tracking

When your order ships, you'll get a shipping confirmation email with a tracking link.

Lost or damaged packages

If your tracking shows delivered but you can't find your package, if tracking hasn't updated for 7 business days, or if your order arrives damaged, email us at nemo.devlab@gmail.com within 14 days of delivery (or of the last tracking update) with your order number. We'll help you get a replacement or a refund.

Wrong or incomplete address

Please check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address only before the order ships.

If a package is returned to us because of an incorrect or incomplete address, we'll contact you. We can reship it once you pay the shipping cost again, or refund the order minus the original shipping cost.

Questions

Email nemo.devlab@gmail.com and include your order number if you have one.