Refund policy

All sales are final

Because our designs are single-use skin products, all sales are final. We don't accept returns or exchanges for change of mind.

Damaged, defective, or wrong items

If something arrives damaged, defective, or isn't what you ordered, email us at nemo.devlab@gmail.com within 14 days of delivery. Please include your order number and a photo of the item.

We'll send a replacement or refund the affected items, whichever you prefer. You don't need to send anything back.

Lost packages

See our Shipping policy.

Order cancellations

If you need to cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take 5–10 business days to post it.

For damaged, defective, or wrong items, we also refund the shipping you paid for that order.

Questions

Email nemo.devlab@gmail.com.